Here it is. Are you ready?
There Is Systemic And Cultural Change Occurring At The Water Department!
Translation; The customer service reps are so sick of getting beat on by the people that pay their salaries, (us) that they all probably want to jump off a tall building. That must be why they don't call back, nor at this point, even answer their phones.
That's the big story. That's why Mayor Jackson has "assigned one of his top aides to conduct a review of the city's Division of Water, a department plagued for years by customer service problems."
No. Customer service problems?
Let's hope that Darnell Brown knows what he's doing.
Read the story at Cleveland.com