Adjust My Water Bill!

Breaking (Cleveland Division Of Water) News!

Here it is. Are you ready?

There Is Systemic And Cultural Change Occurring At The Water Department!

Translation; The customer service reps are so sick of getting beat on by the people that pay their salaries, (us) that they all probably want to jump off a tall building. That must be why they don't call back, nor at this point, even answer their phones.

That's the big story. That's why Mayor Jackson has "assigned one of his top aides to conduct a review of the city's Division of Water, a department plagued for years by customer service problems."

No. Customer service problems?

Let's hope that Darnell Brown knows what he's doing.

Read the story at Cleveland.com 

The "Big Boss" At The City Of Cleveland's Division Of Water Is Now Under Scrutiny

Courtesy of rabesphotostream/Flickr

The "Big Boss" being Mayor Frank Jackson. The "Big Issue" being those nice new water meters. (You know, the ones that will be used to un-screw up the screwed- up water bills.)

From Cleveland.com;

"Attorneys for Aclara RF Systems Inc., filed a lawsuit this week in Cuyahoga County Common Pleas Court claiming administration officials favored Itron and have secretly given the Liberty Lake, Wash.-based company the job despite assurances to City Council that no decision has been made." More

This makes me ask the next logical question;

Who were the geniuses that won the contract for the "new billing system" that the water department's own customer service reps can't figure out how to figure out.

(Say that last sentence 5 times fast) Now you know how I feel after my monthly call to customer service to get an explanation of why my bill is so high. And so wrong.