From Joe Pagonakis-WEWS-TV-5
The Cleveland Division of Water has now expanded its ability to respond to consumers in an effort to improve response time and deal with a large number complaints.
The water department launched a new "one-call" phone system several months ago, and has a series of phone numbers listed on its website at (http://5.wews.com/Tnm ) that consumers can use to find the customer service help they're looking for.
Water department customers can file their complaints online by filling out a form listed in the "contact us" section of water department website ( http://5.wews.com/Log ).
Consumers are also invited to write letters and send in copies of documentation outlining their customer service problems to: City of Cleveland, Division of Water, P.O Box 94540, Cleveland, Ohio 44101. The water department address and a complete list of payment options can be found at on the water department website ( http://5.wews.com/ny6 ).
The Cleveland Division of Water has even set-up its own Facebook page ( http://5.wews.com/M9a ) where consumers can file their complaints, comments and concerns.
Update; The Ohio Attorney General Just Got Involved!
What a mess!