At this point, and after more than 2 years of total dysfunction, maybe the people and the fantastic array of computers just need a rest.
Not only can't the folks at this public utility not keep up with the flood of commplaints that still clog up the ultra-modern phone system, but there aren't even enough employees to install meters.
A close friend of mine asked me how he could convince the customer service reps that he really needs a water meter installed at his newly-built house?
He did admit to me that he is pretty frightened to see the first water bill that will be mailed to him shortly.
That's because it will have to be an estimate.