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  • This Cleveland, Ohio consumer complaint and discussion site is operated by Joel Libava, an angry Cleveland Water Division customer, a resident of University Heights, and a franchise consultant. This site is probably not approved by any Water Division employee. Joel is not at all related to Ralph Nader, any of his rabid followers, or to any Water Division employees. And, Joel doesn't give up.

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chico g. lewis

we have had 3 internal meters installed since 2008. now we have a bill for 1651.00 according to the water co. since 2010 but they are unable to produce a breakdown or history of the account to justify this billing. we contacted the co. on mon 10/8/12. today is the 12th and we have yet to receive a callback. we have contacted the cleveland housing network for assistance. if you know of any other way to fight this ,let me know.


Step letters I have wrteitn on preparedness will help you be ready. My letter to you abouta0water is the place to start.a0Then reread each letter and work on the steps as


The water company is the most incompetent utility I have had the pleasure of dealing with. My bill from September 2009 has been incorrect for over a year now. This was further complicated by the fact that they also screwed up September 2010's bill. Their meter readers are apparently dyslexic, and they cannot just fix the meter read in the system. I'm not sure why this wouldn't be an automated process yet with remote readings like they have in other cities. Maybe its because they like pissing off hundreds of customers. I have wasted hours of my life on the phone, written letters, and sent emails. I have spoken with very pleasant customer service people who seem to understand the problem, but nothing gets fixed. I've sent them an Excel spreadsheet showing them their issue and they still cannot seem to fix it. Although, to be fair, I'm not sure they know what Microsoft Excel is. Is Carl Monday looking into these water issues? We need help!

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