Since the City of Cleveland's Division of Water can't seem to get it together enough to bill their customers correctly, call their customers back, or correct their own obvious internal issues, I think it's time to do something on our own;
Let's Impact Their Bottom Line.
Here's how; Use less water. Weird idea, huh? Watch this cool video, that's full of some really simple things for all of us to do.
(Courtesy of my daughter, who found this for me)
I just received my water bill, the last one was $12.85, this one is $200.13. I did call and I have to read my meters (inside and outside), then get back to them. If something is in front of the meter they can not touch it to move it to be able to read the meter, OK. My complaint is the $18.00 FIXED CHARGE, they told me that it was a customer service charge. I'm going to take Berea a small city that I use to live in for 30 years, there are around 6000 homes in Berea. Now take $18.00 X 6000 = $108,000 just from a small city, that everyone has to get there water from Cleveland water. Multiply this times just 10 cities ( $108,000 X 10 = $1,080,000 ) they should have the best customer service in the U.S. This is my complaint with the Cleveland water department. Thank you
Posted by: Ray | 12/08/2011 at 01:21 PM
Recently I recieved a water bill fom The City of Cleveland Division of Water for $842.39 ( a consumption reading of 9.8) since my reading in August. Being that I live alone am am not home all that much, I know there is a mistake. I generally have a bill for under $150 and a consumption reading for 2.2. I am going through all their steps, including having someone come to my house. Now they told me I have to write a letter disputing the claim. I just don't have much faith that they want to correct their error. What should I do next? I have searching high and low for help and this where I found this site. Have any suggestions?
Posted by: Morgan | 10/26/2011 at 01:23 PM
The water company is the most incompetent utility I have had the pleasure of dealing with. My bill from September 2009 has been incorrect for over a year now. This was further complicated by the fact that they also screwed up September 2010's bill. Their meter readers are apparently dyslexic, and they cannot just fix the meter read in the system. I'm not sure why this wouldn't be an automated process yet with remote readings like they have in other cities. Maybe its because they like pissing off hundreds of customers. I have wasted hours of my life on the phone, written letters, and sent emails. I have spoken with very pleasant customer service people who seem to understand the problem, but nothing gets fixed. I've sent them an Excel spreadsheet showing them their issue and they still cannot seem to fix it. Although, to be fair, I'm not sure they know what Microsoft Excel is. Is Carl Monday looking into these water issues? We need help!
Posted by: Jennifer | 01/25/2011 at 03:03 PM
*People are always telling you what to do, but what's right for them may not be right for you.
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