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  • This Cleveland, Ohio consumer complaint and discussion site is operated by Joel Libava, an angry Cleveland Water Division customer, a resident of University Heights, and a franchise consultant. This site is probably not approved by any Water Division employee. Joel is not at all related to Ralph Nader, any of his rabid followers, or to any Water Division employees. And, Joel doesn't give up.

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Barbara Walters

I have been trying for over a year to have my water bills straightened out, get service to investigate why a $500.00 bill for 1 person and $700.00 for 2 adults and 2 children, a new meter was installed in Jan 09 and that's when the problems started, can't get a return call from anyone...have written several letters, paid on the account (not in full)know I would never get my money back and now being threatened with water turn-off..made a payment and check returned, said they couldn't match acct number, checked number was correct..payments not being applied to accounts and on and on....what can we do to resolve this matter...I think we need to file a class action suit against the City of Cleveland, maybe then these problems will be resolved..I refuse to pay these high bills when I know it's the City's errors..........

cindy stelmaschuk

My son and daughter-in-law have been in their brand new house in a brand new development for over a year now and still have not received even one water bill nor has anyone else on their street! Some of the homes are just now getting their water meters installed.....what gives? They are all afraid of getting smacked with a huge bill some day, which none of them will be able to pay at one time....many of them have tried to get in contact with the water department, but no one gets back to them....what gives?

renee piccola

Someone please help me! 3 people in our house for the last 18 years. In April, I didn't get my bill. I have spent over 4 hours using up my cell phone minutes trying to find out where it is. 6 weeks ago I got hold of someone who said they would send the bill right out, and that they would have a supervisor call me. That was 6 weeks ago. 2 days ago, on a Saturday at 8 am, a supervisor did call. I She left a garbled unintelligible message and sounded drunk. I had no idea who it was, I had to dial the number to find out who was calling! Today my actual wait time on hold was 51 minutes, although the recording said my estimated wait time was 18 minutes. The woman said my bill is pending, because I have to have a meter investigation because I have received 5 estimated bills in a row so that is not allowed. She stated that when that happens, they don't generate the bill, they wait for you to call them so that they can do an "investigation". Why am I suffering because they didn't read the meter? She wanted me to take time off of work so I could be there on the treelawn while they do their "investigation." Can anyone please help me?????

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