How do I know that the Cleveland Division Of Water has volunteers? Because one of them called me last week.
About three weeks ago, I left a message on the "Customer Service" line, as requested. (That's because, the "Estimated Wait Time" extended into 2011.)
I got a call back within a day, as promised. I talked to the rep. The rep sent out a meter reader.
My $600.00 bill was found to be wrong. The original bill for the 4th Q of 2009 that I received showed twice as much water used as was really used, according to the new meter read.
I received a "corrected" bill. It was not corrected, correctly. Follow?
The billing system, which is supposedly new, only took off $50 as opposed to the $400 that it should have.
I called to complain. And then, I called to complain again.
Got a call from a "volunteer." Nice lady. She said she was a volunteer, and was only calling to say that someone will call within 7 days. I'm on day six. (She also said that she would direct her Mom to this website, who was also having an "issue" with her water bill.)
Do you think I should wait by my phone tomorrow?
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