As more and more of you receive possible erroneous bills, I thought that now would be a good time to provide this information for you to save. Stay on them. Don't give up.
Here is the contact information for The Cleveland Division Of Water;
Hold times have been ranging from 15 minutes to over 40 minutes when you call the customer service number;
216-664-3130
website; www.clevelandwater.com
customer service email; water_cas@clevelandwater.com
Good luck!
oh...and they changed my meter twice last year but I have not had a bill since fall 2009. There advice pay 100 to 200 a month till they get the problem fixed!!!
Posted by: teresa | 02/27/2011 at 02:35 PM
how is it that I cannot get a bill printed on line when they just updated the system last year? we need a class action suit.
Posted by: teresa | 02/27/2011 at 02:31 PM
I purchased my house in beachwood in June 2008. Since then (actually, not even then), Cleveland Water representatives never had the time to come and look at the meter until October 2010. But even then, they did not use this information for their bill. On April 14, they read the meter again and they charge the difference between the reading and thy coocked up estimates (15.3 MCF) in one billing period. Result $1,764
Of course, they never thought to spread the difference over two years, that would be toooo clever. And of course less lucrative. I would have paid part of it at 2008 prices, a large part of if at the lower tarif (<1 MCF per billing period), and I would have paid less NEORSD service during the summmer.
More to come
Posted by: Carlo De Marchi | 05/06/2010 at 03:41 PM
It has been 6 months since we sold our grandmothers house and moved her into assisted living. All of the utility companies with the exception of the Water company provided final bills within 10 days. After 6 months and at least 30 phone calls to the Cleveland Water company customer service as well as 3 calls to the manager of customer service WE STILL DO NOT HAVE A FINAL BILL. Escrow is holding $400 until the final $9.00 water bill is paid. Yes, $9! They can tell me how much the bill is, but can't get it mailed out. I asked if I can come down and pick it up, they said NO. Their wonderful NEW on line system that cost millions does not allow you to view or print your bill. WHAT? What on line billing system does not allow you to view your bill?
Clevland Division of Water reports to NO governing body and does what they want to. They are a total joke as most of the people working there are more suited to work at McDonalds.
Posted by: Mark | 04/22/2010 at 08:21 AM
Mary,
This is turning into a major deja-vu experience.
It's last year, all over again.
Stay on them!
JL
Posted by: Joel Libava | 02/05/2010 at 12:10 AM
I called the water company today feb 4th and was on hold for 30 minutes, while I was at my job which I work mon-sat had to hang up
Posted by: mary | 02/04/2010 at 05:57 PM