Cleveland Water Bills; Are Your Bills Getting Adjusted Yet?

             

The Northeast Ohio rumor mill is up and running almost 20 hours a day now.

{Too bad no one can get a job there!}

I am hearing that some City of Cleveland Division Of Water customers who received erroneous bills in the first part of this year have had them reduced. Finally.

Is this true? Please let all of us know, in the form of a comment-below.

You do not even have to put in  your real name. I want to make sure everybody who has been affected by this debacle is satisfied.

Comments

[Frank Nguyen]

HELP!HELP!HELP!HELP!HELP!HELP!HELP!HELP!HELP!HELP!

DATE Description of water history Balance up to date

01/26/2009 Charge $ 149.79 Paid

03/26/2009 Charge $ 161.86 Paid

08/22/2009 Charge $ 209.36 Paid

10/06/2009 Charge $ 787.09 $ 787.09

10/12/2009 Call customer service Rep. to correct the bill. I was informed an adjustment will be made.

12/17/2009 Call customer service Rep. I was informed again an adjustment will be made.

01/04/2010 Receive the bill for past due $ 787.09 plus $1,737.45 $ 2,521.54

01/27/2010 Call customer service Rep. to correct this bill. I was informed again, an adjustment will be made this time.

02/02/2010 Call customer service Rep. for follow up the bill error. The service rep. states that he will correct the bill in person with the Billing Dept. and will send out a new bill in the amount of $385 – not $ 2,521.54 & just wait until the new bill arrive.



02/03/2010 Read meter myself = 166747.9 is 166.7 MCF – not 199.0 that the Water Dept. estimate reading.

04/07/2010 Receive a new bill for past due $ 2,521.54 plus a new water reading 221.6 MCF Charge for $ 1,880.26 $ 4,401.80

04/19/2010 5:00 p.m. Call customer service Rep. to correct this matter. The service Rep. states that she will send out the meter reader on Friday 04/23/2009 between 08 a.m to 04 p.m to actual do the meter reading for correction.


04/19/2010 Monday - 5:50 p.m. Read meter myself = 168532.2 is 168.5 MCF -- NOT 221.6 MCF that Water Dept. had estimated.


04/20/2010 Tuesday - 5:00 p.m. Receive Delinquent Notice to disconnect the service. Call Collection Dept. He said don’t worry about the Delinquent Notice – when the meter reader comes out this Friday 04/23/10, & take actual reading – the bill will be adjusted to the actual water usage. He also states that last time the Dept. received an actual meter reading in 08/10/2009 was 161.6 MCF & base on water usage history, there is no way that cost like $4,401.80. In the mean time, do nothing until the new bill will send out in the correct amount.


04/23/2010 Friday – 10:30 a.m. The water reader is here & take an actual meter reading – she states that the Dept. is over charge about 52 MCF. She advise to call the Water Dept. Monday, 04/26/10 to verify the correct bill.

04/26/2010 Monday – 04:30 p.m. Call Water Dept. to verify the bill correction. The Dept. said the problem now go to The Water Review Board.
05/14/2010 Friday – 08:20 a.m. Call Collection Dept – she said the billing dept. has not adjust the bill yet, however, the bill is not over $130. She also confirm that she will submit the bill to billing dept today to issue me the new bill which is about $130 total up to date.
09/07/2010 Tuesday – Call customer service Rep. She said on 07/09/2010 the actual reading was taken & it read 170.6 MCF only. The next reading is on Oct-2010 & the bill will send out in Nov - 2010.
12/11/2010 Saturday -- Receive the Delinquent Notice for $4,401.80 – And will turn off water if not receive the payment. There no adjustment has been made & no update meter reading shows.

Here’s the water meter reading

DATE CURRENT METER READ TYPE WATER USAGE

03/26/2009 158.8 ACTUAL 2.0

08/10/2009 161.6 ACTUAL 2.8

10/06/2009 177.1 ESTIMATE 10.0?

01/04/2010 199.0 ESTIMATE 21.9?

04/07/2010 221.6 ESTIMATE 22.6?

04/23/2010 Verify by Water Reader Over charge of 52 MCF

07/09/2010 Verify by Water Reader Actual reading
Is 170.6

[me]

MUCK CLEVELAND!

[Cesar]

Here's my water and sewer bills

Water Sewer

$35.35 $48.74 paid 3/27/2009
$55.94 $26.40 paid 6/23/2009
$192.93 $198.05 paid 10/02/2009
$233.13 $243.89 paid 1/22/2010

It is just me and my wife, we leave at 0500 am and home by 0350 pm five days a week. We sometimes do not stay home all day on weekends. I look at the meter and see that it is not moving at all to make sure there is not leak somewhere. Our bill is getting bigger and tried to call the water division and no luck at all. I am afraid that our next bill will be higher since they are adding more dollar figure to it. What if we cannot pay the bill anymore, are they going to turn off our water?

[Kimberly Ezell]

I too received a delinquent notice at the end of January on my water bill. The amount was 1400.00 and I too have not received a bill in over 9mths. I have written letters to the water company and the Public Utilities Commision of Ohio. If anyone knows something else I can do to expedite this complaint, please let me know.

[Larry]

I have called three times. Each time I am told an adjustment will be made. Still has not been done. Iam calling again tom. But very sick of calling!

[Regis]

My last water bill in July 2009 was for $74.28 and a sewer bill of $81.80. for an actual reading. Today, I just opened my new combined bill (October 25, 2009) for the total cost of $1800.00. Are you kidding me?
I call this a rip off and a crime. Hopefully, I can call monday morning and get through to correct this. Is is possible to send them an erroneous bill for say all the time I am spending to correct this. Did I mention that the water company spent the entire past 3 months putting in new lines, taking away all parking on the street, while providing water hoses to all the residents of our street. Talk about a double slap in the face. Something has got to be done.