I wonder if this will get Mayor Jackson's attention;
"Angry in Shaker", someone who has been following this site, just informed all of us, via a comment, that a Class Action Lawsuit has been filed against the Cleveland Division Of Water.
Read it below;
"For your information, a class action lawsuit was filed against the water department on June 16,2009 in Cuyahoga County Common Pleas Court, Case no.09 695860, Judge Brendan J. Sheehan. It asks that the water department be required to establish rules concerning the regular reading of meters and a regular schedule for the delivery of bills. Currently, there are no such rules and the water department is not even regulated by any State agency."
Is this the first you have heard about this?

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Posted by: Gabriel | 10/10/2012 at 01:16 AM
The water rate in my village is $3.50 per 1000 gallon consumed. however,
if you use less than 1000 gallon you are charged .35 cent per gallon.
Our water bill does not have the water rates on them,so how can they charge you what they feel like for less than a 1000 gallon. Who can I call.
Posted by: Bernice | 02/20/2011 at 11:10 AM
I live in Twinsburg, and my bills went from $50-$80 to $280-$393 without any kind of explanation. and with the arrogance of the water dept.it leave it leaves you with feeling that they are saying "we can rip you off and you can't do a thing about it" I just wander how many other people are going through this that are not saying anything about it, because who is really out there to help. the city of Twinsburg says its not us, city of Cleveland says call the (theifs) I mean the water dept. the circle of robbery goes on.Even PUCO wont touch it.If there is ANY movement on this or a class action suit on this please let me know.Also my last bill I was sent 1 on 1 day and 1 a couple days later one said my current charges were $393.08 the other said my current charges are $193.60 but they rearranged all numbers including past due and usage and total amount due, But it adds up to about the same (way to much) Bill
Posted by: Bill | 02/12/2011 at 10:26 PM
My bill was usually about $70.00 to $80.00 but suddenly a got a bill for roughly $700.00 dollars. I live in Ethans Green in Twinsburg. The story is that they had some defective district meters causing them to under bill thier subscribers and now they are trying to force everyone to pay them retroactively. That was 2-3yrs ago. I gave up calling and arguing with them about my bill and just decided to continue paying my normal bill and ignore thier threatening letters. Recently, however, they left a handwritten note on my door, threatening to shut me off on 1-11-11. Legaly it is our duty to pay the bills that we are given. It is illegal for them to go back in time and decide they want to charge me more. In fact, this is EXTORTION!!! I don't know if I'm paying this bill or not but I'm definitely interested in joining any kind of lawsuit that may be going on.
Posted by: Edmund Turner | 01/07/2011 at 12:52 AM
I'm having the same problem with them! I have submitted an adjustment 3 times now and they still haven't done anything to fix it! What can I do?
Posted by: karen | 02/10/2010 at 09:16 AM
OOps sorry for the typo .. that's 379,984 gallons .. over 43 gallons an hour,non-stop.
Posted by: Twice Gouged ... by the water company & the sewer company | 01/22/2010 at 07:14 AM
According to the water company, one elderly person has used 50.8 MCF (3979,984 gallons) of water last year. After waiting for well over 30 minutes (was to be a 26 minute wait) I get a gentleman that simply doesn't get it that it's not possible. "That's what the meters said, we've changed them now .. they're set at 0, she now has no balance." Ummm.. yeah .. but what about the overcharges on the last three bills?. I finally asked to be connected to a supervisor, he did .. to an non-existing extension.
Yes, I'll be checking into joining the class action suit.
Posted by: Twice Gouged ... by the water company & the sewer company | 01/22/2010 at 07:09 AM
Folks,
This is like clockwork. The beginning of each new quarter brings angry customers of the Cleveland Water Department to this site, because the bills are still messed up.
Are we having any success helping these fins folks get their systems together?
JL
Posted by: Joel Libava | 01/08/2010 at 03:19 PM
I have a slightly different problem with our "wonderful" division of water. I bought a bank owned home in South Euclid 9 months ago. At the time of the sale, the closing company paid the outstanding water and sewer bills, and I called to have the service put in my name.
9 months later, the service is STILL not in my name and I keep receiving past due notices addressed to the previous owner who lost the house in foreclosure. I've waited countless hours on the phone to talk to the division of water and was told not to pay anything until I receive a bill in my name. I presented them with a check from the closing company - a CASHED check - showing that the bill from the previous owner was already paid. And yet, I keep receiving past due notices 3 times a month, get threatened with disconnection, and get told that the service won't be transferred into my name until everything is paid. And this despite that everything was paid 9 months ago...
Posted by: VP | 01/04/2010 at 04:03 PM
We need to have a march on the water department. How dare they subject us to their incompetence any longer. We need to get lots of publicity and get this going. They are incapable of fixing themselves and need intervention. I've never seen such stupidity in my life and it has to change now. That's enough.
Posted by: Scott Pardee | 12/25/2009 at 10:49 PM