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  • This Cleveland, Ohio consumer complaint and discussion site is operated by Joel Libava, an angry Cleveland Water Division customer, a resident of University Heights, and a franchise consultant. This site is probably not approved by any Water Division employee. Joel is not at all related to Ralph Nader, any of his rabid followers, or to any Water Division employees. And, Joel doesn't give up.

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3 credit scores

credit that will serve as the foundation for a more secure financial future.
“Having a good credit


Keep this going please, great job!


I finally got round to linitseng to Bill Lammonds talk wow .I found him absolutely amazing. I felt inspired all the way from the start right through to the very end. I want energy like that, or rather, I want my energy like that (which I know I have!) to be at the forefront of my life and not just to appear when I feel I have all my current issues under control. Bill is my answer to what I have been searching for. Am I too late to speak with him on a call?


First, when the newborn snmwmiig? If you can swim, should not be with his head under water. I would not worry as long as the pool is well balanced and clean. Also, do not let a newborn in a position to inhale water. . . If it gets in the lung that are looking into pneumonia, which is a goal very difficult to treat. Keep baby out of the water if you can not keep their heads above water.


Yea I like your Idea best cause I Will not use the drink packets they also have dyes in them. My dhaeutgr LOVES water with lemon or limes and when the water is gone she eats them. And cucumber water is very good as well it is best to make that the night before to flavor the water enough. What my dhaeutgr also likes is take a few (fresh) sage leaves and put it in water (2 leaves per 8 oz of water.) That was her idea. If ur child likes liqurice use teragon leaves.


The world loses another major imeoptrr THE USA! If this pact by Kerry/Leiber(wo)man passes we're screwed! Who will want to export to us, if we are telling' 3rd world countries to operate like us (essentially: go bankrupt yourself )? Yeah right. The major producers in the US are already covering their own Ar$es by buying (stealing) forest lands from other 3rd worlds (take Brazil for instance) and will use these carbon offsets'. When the rest of the world understands this scam, you'll hear a collective No thank you! . BTW, go ask the poor indiginous peoples of these forests what they're going to do now, now that they can no longer live off these forests. Most will have to move, or die. Remind you of anyone? Say, like the Native Americans?This bill is MAJOR bad for the US!


Absolutely great post with true meaning. Social Media is a vaulbale tool to growing any business and making it a success. As for Twitter, I find it the most vaulbale because it is where I have took my passion and grown my brand and developed amazing relationships. The key to twitter to remember is never give up if nothing instantly happens. It takes time. Constantly engage and stay active to let others know you exist. As with all success, we must develop a strategy encompassing goals and not rush to completion. If we rush then our failure rate is more likely to increase. Thanks for sharing!

cleveland brothers

I'm a landlord in Cleveland and have had Water Dept. problems for YEARS, but I realized there was NO WAY to get them to reason or resolve all the many errors such as, over billing, not knowing how to turn on the water from the street, billing me for properties I never owned, billing me for properties I USED to own, extreme rudeness, they often used to just hang up on me if I contested bills, now if I hang up on them they actually call me back!

The biggest blunders I have seen is where they bill me on properties I no longer own. I OFTEN get a $1500-$4000 bill out of nowhere for un-billed activity for several months to a's so unbelievable it's funny.

So I stopped paying ALL my water bills and kept everything in a corporate account. If they shut it off, I just open another account.

On any day if you look you will find a parked idling water vehicle with a sleeping driver in a Cleveland street.

ANd lets not forget their 8-hour window they give you to meet you as a property for reading a meter or any other technical issue!!!!

Regis C

A thank you to Don an employee at the Water Dept who went above and beyond to assist me today with a final bill situation. When I thanked him he said"We're here to serve the customers" WOW!!!

Regis Coustillac

Thank you to Don an employee at the water dept who took the time after three failed calls and being passed off to extensions with no answers to find out about my final water bill reading. We sat home all day waiting for someone from the water dept to read both meters (outside and inside the house).We were told he/she would be here between 8am and 4pm,
Don initially was going to transfer me to another dept but when I told him of my experiences he decided to look into the situation. He found out that someone was here between 9 and 10 am and didn't need to read the meter in the house. We wasted a whole day. Now we will wait and see if indeed there wasn't a need to read the inside meter. Regardless though, Don was excellent and when I thanked him for taking the extra effort he said "Sir we're here to serve the customers" WOW!!!!!!!

Barbara Grisard

In July 2009, our Mom passed away at 94 years old, and left the house to us. It stood empty for 3 months. For 6 months, we did not receive a bill from Div. of Water, Cleveland. Finally, they sent a final notice, which we did receive, (it was a very large bill considering the house had been mostly empty). We faxed them the information so the bills would come to us and paid the bill, requesting copies of the missing statements. We never received the copies. We put tenants in the house (a young couple, both of them work.) The next bills we received were outrageous. Finally, after many hours on the phone with the water co., they came out and determined that the inside meter and the outside meter readings (auto read), were way off (164.63 out/118.60 in). They changed both meters. This problem had to be going on a long time and our 93 year old Mother had to be way overcharged, as well as us. Each time we called, we were told that, on the next billing cycle, they would take a reading and they would average out the usage for the past year and a half, based on this current average. That never happened. On our January, 2011 phone call, we were told that our inside meter was running backwards and that is why there was such a large variance. That was an insult to our intelligence and proof that they had no intention on correcting the billing previous to the new meters. We tried contacting the Utilities Commission, but they do not handle government run utilities. We tried contacting channel 5 through their web site, but had no answer. We tried contacting the Mayor's complaint line, with no response. Any help/advise you can give us would be most appreciated!! Thank you.

marylou salvatore

I own a house in Cleveland, and the meters on the house failed. I started getting bills over a thousand dollars a quarter which in the past 250 dollars a quarter. They replaced the meters and said they would adjust the bill, and never did they keep sending me out rages bills, and telling me they will shut off my water if i dont pay them. I can't get them to answer my emails, or get them on the phone. do i need to make appointment to talk to them. i don't know this goes on and on what to do.

Searay Queen of the Lake

I own rental property in East Cleveland, but live in Columbus. Compared to Columbus service (which stinks pretty bad), Cleveland water (CDW) is like trying to get water service in Moscow, with dead-wood burned-out employees, and fried-out coked-up bureaucrats. I have owned this house for 2 years and have yet even to receive a water bill, although I have hounded them many times to send it to me, so I guess me and my tenant are getting free water due to their ineptitude and incompetency, what a joke. They sent me a letter about replacing the "out-of-order" or "obsolete" water meter supplying the premises and I've since requested that they actually should do this on many occasions, but they're not very keen on taking action. I guess they're waiting for HE#$& to freeze over first. As a busy business executive, all I can say is that I don't have time for this unprofessional crap, which is why I'm taking my real estate investments elsewhere other than crappy Cleveland going forward.

Kathy McGinty

I received a notice today that I am deliquent in payment of a water biill for $168.28. I paid that today. Confirmation number is *****. When I first received my water bill in September, I called for an actual reading as this was my 5th estimated reading. They came out, but when I tried calling I could never reach any one, not even at the x2700 number that was supposed to connect me to a supervisor. I am a care giver for a 97 year old woman and cannot spend hours on the phone in hopes that someone will actually answer it. I sent an email on the water division's site 3 weeks ago and am still waiting on a response. As I stated, I have paid this bill, but I still expect an answer for your department on the actual amount owed. I sent another one today [12/3/2010] My next step is to contact both the media and the Cleveland mayor, Frank Jackson. I may be reached via phone at*****time after 9:00 A.M. Monday thru Friday. Thank you for your assistance in this matter.

Chris Cioban

I am a landlord here in Cleveland Ohio with 6 rental properties. A couple weeks ago when I noticed that I had not received my latest bill for one of my rentals, I decided to go to and log in to view my bill. It said I owed $1700! When I tried to view the actual bill, it said that there was a problem with the site! I have owned this property which is a double house for 7 years and have not had a bill over $450. The following day, I called the customer service department 1st thing in the morning at 7am when they opened. I attempted the call 10 times each time giving me a message that said "please call back during regular business hours from 7am to 4pm." Finally, at 7:22am someone actually answered and said that I needed to be at the property to give a proper reading. I was not at the property and said that I would have to call back. Several days later when I was able to find the time, I called back and was told the current wait time to talk to someone was 10 minutes and I waited 18 minutes for someone to tell me that I would have to call back and schedule someone to come out for which I had to be there for a 8 hour time window!!!! Still waiting for a solution....


Please let me know how I can get involved in overthrowing the current water department. they are obviously not doing the job(s) they are being paid to do.
the dept. is a mess, it needs to be TOTALLY overhauled from the top down.
I am willing to write letters, make calls, march on city hall.
Let's throw these jerk rippoff artists OUT!!

pat peters

I'm having the same problem. Can not we get a class action law suit against them


Somebody wanted a fax number - try this. Send them a fax ,they are public servants , paid by the public , and they would love to hear from you. But but numbers seem defunct today. Why and where would Barry be hiding. His other number might be:

Office of the Mayor
Barry A. Withers
Special Assistant to the Mayor
601 Lakeside Ave.
Cleveland, Ohio 44114

P: 216.664.3990
Ohio Relay: 711

Department of Public Utilities
Barry A. Withers, Acting Director
Carl B. Stokes Building
1201 Lakeside Ave.
Cleveland, Ohio 44114

P: 216.664.2444
F: 216.664.3454
Relay Service: 711


the CW CS number 1.216.664.3130 is also bogus - just dial it and see for yourself.


General Business Line published on their web site -(Monday-Friday; 7am to 6pm) (216) 664-2444 - this phone is bogus. This is a Verizon wireless number which gives some error. No one picked today - 10/27.

The number on the top of you bill - 216-644-3173 - is bogus too - it's a inbox of someone who didn't even bother setting it up. Drill baby drill - for water and sewer of your own ...


Regarding customer service - they charge $7 per bill for that. Did any of you got customer service ? Very impudent. Along with the main point that they cannot put 2 and 2.


I figure I can post my request for adjustment here because these people paid by me and you wont pick thephone, wont return the calls (especially his Excellence Brian Radkowski, CS supervisor) and can even do math!

My usage is a NEGATIVE number, based on their estimates and the actual reading yet my bill is over $600. Absolutely amazing what kind of people work there!

Oct 12, 2010

Re: Incorrect bill, no customer service response – acc. no. 6711883406

City of Cleveland, Division of Water
1201 Lakeside Ave, Cleveland, OH 44114

CC: The Plain Dealer
CC: The Sun Courier


1. Incorrect meter reading/estimate. The estimated meter reading is incorrect. The correct meter reading on Oct. 09, 2010 is 039.8 Mcf. Thus the actual consumption is a negative number due to your incorrect estimate on June 17, 2010.

2. Late bill. This current bill was submitted very late (received on Oct 09, 2010) for the “due date” listed as Oct. 14, 2010. Delays due to late submission are not customer’s responsibility.

The telephone listed for customer service 1-216-664-3130 did not answer on Oct 11 and Oct 12, 2010. Repeated calls to this number are either given over 30 min of waiting time or simply disconnected. Thus any attempts to resolve the current bill in good fate have failed so far.

You must apply the existing balance to future usage and send the updated account statement within 7 days of this notice date.

You must change the process that you used for estimating the customer usage by next time of reading.

You must submit your bills on time to ensure prompt payment.

Jan Terziyski
Voice Mail: 1-440-792-4848
8347 Vera Dr.
Brecksville, OH 44147.


I have been sending in CERTIFIED letters (after trying to phone at least 5 times with more than 1 hour waits and I gave up each time) to review my bill, which I think does not take into account the summer water program. NO ONE REPLIES. How can you ignore a certified letter? I copied PUCO, but now i'm looking at who else to copy. I have not paid the outrageous bill and am worried they will take action to turn it off, even though they take no action to reply to inquiries.

Leona Evar

leona evar again now water bill is 310. dollars no response from water dept can get throught without onehour and half wait i tired of these people dont want to pay 310 for nothing its not pocket change for me what does a person do to get help when i call and do get throught they tell me my account is on hold what does hold mean does it mean my water will be turn off because my bill isnt paid totally discussed bye.

Rebecca Kiplinger

I have tried to reach these idiots several times. I havenot occupied my home for two months asked for the water to beturned off upon leaving it was not even though I was not living there my bill went from a zero balance to 479.15 and I am on EZ pay tried to call in a final reading since they could not get it right and I cannot get a hold of the right people to talk to they all just want to pass the buck.

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