How Could This Have Happened? {The Plain Dealer}

"I'm a single person living in a one-floor home. There's no way my water use would go up that much," she said.

"I've been stonewalled," said Phillips who has made countless calls and visits to the water department. "I shouldn't have to go downtown to inquire about a bill or sit on the phone for an hour waiting for a customer service representative."

Other residents have complained about bills doubling or tripling, prompting Solon Finance Director Bill Weber to meet last month with Cleveland water officials. The officials agreed to review 70 residential accounts.

Read the entire story here. You may also want to read some of the 50 comments left by other disgruntled City Of Cleveland's Division Of Water's customers, right below the article.

Please share your experiences in the comment section below. Don't stand for this!