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« Cleveland Division Of Water Customers Are Almost As Confused As The Water Company Employees | Main

City Of Cleveland Water Division Responds To Recent Customer Complaints; Well, Not Exactly...

In February, after a couple of strongly worded articles from The Cleveland Plain Dealer, we got this from a couple of the executives of the Water Division:

"Cleveland Division of Water employees take this issue seriously and believe every customer deserves a fair and accurate bill. The key to ensuring an accurate bill is an actual reading of a customer's meter. We have increased staff to significantly decrease the number of estimated bills and also to handle the increased number of calls to our Customer Call Center. We also are re-evaluating the processes and procedures that sometimes lead to confusion among our customers and our own staff."

If I was going to respond I would say;

"So, if I understand you correctly, the key to all of this would be to read the water meters. Interesting concept. So only after hundreds of complaints of overbilling, you get to state this obvious fact?"

They go on to say:

"Additionally, we are undertaking two major initiatives that will result in better customer service: A new billing system to be initiated later this year and an automated meter reading system that will be implemented over the course of the next few years."

What say you, Cleveland?


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