Who Runs This Site?

  • This Cleveland, Ohio consumer complaint and discussion site is operated by Joel Libava, an angry Cleveland Water Division customer, a resident of University Heights, and a franchise consultant. This site is probably not approved by any Water Division employee. Joel is not at all related to Ralph Nader, any of his rabid followers, or to any Water Division employees. And, Joel doesn't give up.

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Comments

Brian Stack

This is unrelated to billing or rate increases, but it is service-related. On December 1, 2011 the water department informed me that it wanted to change out my meter, but that I had to do some repair on my side of the service connection. I did the repair, and when the Water Dept. came out to install the meter, I alerted them to a leaking shut-off valve in the street in front of my house. The leak was severe enough to fill up the manhole in which it was located and run out to the curb and down to the sewer. They assured me that they would expedite this repair.

Six weeks later, the water continues to run freely from this leak. It has caused some subsidence of the street in front of my driveway. Consequently, the water no longer runs down to the drain, but pools in front of my driveway apron. With the onset of freezing temperatures, the pooled water forms an ice dam at the foot of my driveway, wreaking havoc on the suspension, tires and wheels of my cars. Each time it snows, I have to chip away the ice to avoid damage to my vehicles. Repeated calls to the "emergency" water leak number have resulted in either lies: "it's scheduled to be done today;" or excuses about the huge workload preventing the service department from addressing the problem.

John Sureemee

I sold my house on July 27, 2011. I have called at least 8 times to beg the Water Dept to send my final bill to my new address (I moved away from the house i sold). I called a few days before my house sold, a few days after the house sold and then every 2 weeks and then every week. my crazy request is...send my final water bill to my new adress and let me pay the bill. I am dying to pay. I need to pay, want to pay, am begging to pay so that I can get my money the Title Company is holding untill I can show them my final Water bill for the house I sold. The customer service people are A. very stupid or B.unable to do anything except answer the phone when it rings and are instructed to tell you anything to make you end the phone call or C. part of the scam and they know it or D. something even wackier than what I concluded. The customer service is the world's worst. Ability to understand the customer's needs and take appropriate action is worl'd worst. so, if you sell your house, good luck on getting your final water bill and your money from the Title company. You will see. My realtor says it happens to everyone who sells their home in Cuyahoga County.

rosa  lozada

My is somethings with this I problems with my wter bill and they do nothing about.I live for 3 years on this address and my bill came to higher,I went personal to resolve the problems and do nothig aways my bills came estimade they never camen to read my meter.I need help because my bill camen to higher,I realy dont know what going to do.Nothing change over around here.A forgot to tell you the change my acount # of my water bill with no my permision.I hope some read this and do something about this.thanks for the time.

The Franchise King

Ken,
It's crazy how things have progressed. They raise our rates, and all of a sudden the bills come in on time.

Interesting.

Customer service charge?

How about a credit for $10.00 every month for 24 months, for the LOUSY customer service?

JL

Ken S.

Now, besides raising the water bills & not performing their jobs appropriately, they are tacking on an $18 service charge for billing. These people are nuts !!! Cleveland City Council needs to pull their heads out of their a**es.

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